FAQs
Collaborate
Can I become a distributor of your brand?
Can I become a distributor of your brand?
Of course! As a distributor, you can enjoy up to a 20% discount on products. We also ensure complete confidentiality and will not disclose that you are our distributor.
How can I learn more about the machinery I need?
How can I learn more about the machinery I need?
No problem! Please contact us anytime, and we can send you product specifications and manuals in PDF or other formats for detailed information.
How can I be assured of the product quality?
How can I be assured of the product quality?
You can evaluate our quality through customer feedback, factory scale, and the materials we use. We also offer overseas warranties and free shipments of consumable parts. Additionally, we have a presence on Alibaba International to give you further confidence in our quality.
Do you have CE certification?
Do you have CE certification?
Yes, we have comprehensive certifications, including CE, ISO9001, and SGS, all of which meet customs clearance requirements.
Ordering
Is the price listed on the website the total cost of the product?
Is the price listed on the website the total cost of the product?
No, the price on the website is a deposit. Please contact us to confirm product details. Once finalized, you can pay the deposit through the provided link, and we will begin production. After production is complete, you pay the balance, and we arrange shipment.
How can I make payments on the website?
How can I make payments on the website?
You can pay the deposit directly via PayPal, bank transfer, credit card, or through Alibaba Trade Assurance orders.
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! Once the construction of the customized product has started, the deposit is not refundable and refunds are allowed within 24H.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Can machinery products be paid for in installments?
Can machinery products be paid for in installments?
Yes, you can use a credit card for installment payments to transfer the funds to our bank account.
Shipping
What countries do you ship to?
What countries do you ship to?
We main ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us, we can ship to worldwide.
How long will it take to receive my order?
How long will it take to receive my order?
Most products take 30-45 days to arrive at the designated port.
Returns and Refunds
How do I return a product?
How do I return a product?
Mechanical products cannot be returned without quality issues. We guarantee that every machine sold is new and ready to use, and we have a one year overseas warranty with free delivery of wearing parts.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).